Residential Rates
Current Rates:
Effective February 1, 2022Previous Rates
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2021:
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Your CEMC bill has a new look
CEMC has adopted a new billing format in an effort to better serve the membership. The design incorporates new, more detailed information, such as average daily use, and presents existing bill details in a more streamlined manner.It is our goal to provide our members with the most helpful information possible, in the best format possible.
View new bill format |
View previous bill format
Residential Bill Calculator
Calculator for estimate only. Additional monthly cost charges such as security lights or recurring contributions to Project Help are not included in this calculation. Usage will vary based on temperatures and home heating / cooling requirements. The calculator includes a monthly base charge of $33.00. Move the slider below to calculate your bill based on kilowatt usage then let go of your mouse to see your estimated cost.
- What are Seasonal Energy Rates?
+ What are Seasonal Energy Rates?
- Explanation of Bill
+ Explanation of Bill
- Payment Options
+ Payment Options
- Billing Questions
+ Billing Questions
When is my bill due? The due date noted on the bill is 15 days after the bill was mailed from CEMC. If the bill is not paid by the due date, it is subject to disconnection after 5 business days.
Can the reconnection fee be added to my next bill? The reconnection fee must be paid before the service can be reconnected.
Can the Disconnect Date be extended? CEMC does not extend the Disconnect Date or offer payment arrangements. Members may choose to enroll in Pre-Paid Meter (PPM) Billing or be directed to contact a local Energy Assistance Agency for help paying a delinquent bill. Members may also apply for Medical Hardship status where applicable.
How can I have my power restored if my service is disconnected for non-payment? During business hours, pay the past due balance and reconnection fee in the district office, at an outdoor payment center, over the phone, online, or through the SmartHub app. After business hours, pay the past due balance and reconnection fee over the phone, online, at an outdoor payment center, or via the SmartHub app. Call 1-800-987-2362 to request reconnection. There will be a reconnection fee.
My bill seems to be highWe would be glad to discuss any questions you have about a high bill but here are some things you might consider before giving us a call:
1. Make sure we have received your last payment. One reason your bill may be higher is because we have not received your last payment in full. The first thing you should do is check your bill and make sure your last month's payment has been received and posted to your account.
2. Have you recently purchased additional equipment or could there be existing equipment left running that's not being used? Have you recently purchased more equipment or a device that is using more electricity? Maybe a Plasma TV or Computer or Monitor? Do you have equipment that's in an "always on" mode, similar to televisions that start up the minute you turn them on? This type of equipment continues to use energy if it's switched off. Unplug it to save energy.
3. Increase in Electric Rates. CEMC energy rates are based partially on the TVAFuel Cost which changes monthly. It may be that your bill is higher because ofan increase in electric rates.4. Seasonal Changes. One reason your electric bill may be higher is changes in the weather. For example you may be using more air conditioning than usual due to higher temperatures.
What is the Supplemental Residential (SRS) Rate? Find
FAQ here about the Supplemental Residential (SRS) Rate.
- Past Due Accounts
+ Past Due Accounts
Accounts with an unpaid final bill balance will be remitted to Trans World Systems (TSI) for intermediate collection. The day following the final bill due date accounts will be sent to TSI to begin intermediate collection. This intermediate collection will last for a period of up to 35 days, and no information will be sent to national credit bureaus during this time. Any accounts remaining unpaid at the end of this 35-day period will be turned over to long-term collections; and this information will be reported to credit bureaus.
Frequently Asked Questions
Q: Where can I get help paying my bill?
A: Find assistance from these
energy assistance agencies.
Q: How do I apply for a medical hardship?
A: Members wishing to apply for medical hardship status will be provided an application to be completed by a doctor. Type 1 is the use of non-portable life-sustaining electrical equipment. Type 2 is hospice or other in-home care due to a terminal illness. The doctor is required to document which type applies and sign the application, which must be returned to CEMC by the close of business on the third day after it was issued. Each type carries a suspension of disconnection upon approval. For more information contact us at 800-987-2362.
Q: How does Pre-Paid Meter (PPM) Billing work?
A: As an alternative to disconnection for non-payment, members may enroll in Pre-Paid Meter (PPM) Billing. This pay as you go program requires a $50 deposit and $50 prepayment, in addition to half of any past due balance(s). Members with past due balances may utilize the Prepaid Arrangement; which allocates 25% of each payment to the outstanding debt and the remaining 75% toward future usage. If your prepaid account runs out of funds it will be remotely disconnected. The prepaid balance must be brought up to a $20 credit balance before service will be restored. PPM is only currently available for 200-amp residential services.
Q: If my account is turned over to TSI, will it affect my credit?A: Intermediate collections are not reported to the major credit bureaus and therefore will have no impact on your personal credit report or credit score. However, if the balance remains unpaid at the end of the intermediate collection period and is turned over for long-term collections, it will then be reported to all major credit bureaus and have an impact on your personal credit score.
Q: When will my account be turned over to TSI for intermediate collection?A: When your account goes through final billing, a due date for that final bill amount will be set and printed on the final billing statement.
One day after that final bill due date, if the balance remains unpaid, the account will be sent to Transworld to begin the intermediate collection process.
Q: After my account is turned over to TSI for intermediate collection, how long will I have to pay the balance?A: While an account is in Intermediate Collection, TSI will attempt to collect on the balance for up to 35 days. A series of contact letters will be sent; one approximately every seven (7) days. Following the 5th contact letter from TSI, if the balance remains unpaid, the account will be turned over to long-term collections. Accounts may remain in long-term collections for up to 18 months from the date of initial remittance.
Q: How can I pay my intermediate collection balance? A: All payments made on accounts currently in collections should be made directly to CEMC. You may take advantage of any of our convenient payment methods to pay your balance. Call 1-800-987-2362, SmartHub app, visit one of our outdoor payment centers, mail your payment, or visit us in your local district office.
Q: What if I have a unresolved issue or complaint regarding my electric service account?If you have an unresolved issue or complaint regarding your electric service account that cannot be resolved by Cumberland Electric Membership Service, TVA may be able to help.
www.tva.com/complaintresolution
